How long will it take to receive my order?

Typically, it takes 6-11 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://poctek.com/apps/17TRACK.

Do you ship internationally?

Yes, we do ship internationally. It's free shipping for all countries and areas at any order amount.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or please contact us by email support@poctek.com.

How to change/modify my shipping address?

If you placed an order with an incorrect shipping address, please contact us immediately at the "Contact us" page at the bottom of the page or directly email us at support@poctek.com to send us your correct shipping address. If your order has not yet been processed we will edit your order information. Please do this before your order shipped out.

What size iPhone do I have?

To see what size iPhone you have, go to Settings > General > About. To the right of the Model Name, it will show what size iPhone you have.

My items arrived damaged! What should I do?

We are VERY sorry about that! As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.If your order arrived damaged, click the “Contact” link below and provide us with your name, order number and a photo of the damaged item(s). We will help get this resolved ASAP!

What is your return policy?

Please check our return/refund/exchange policy.

Can I exchange an item?

The excange or return request must be initiated within 30 days of the delivery date. After this period, we unfortunately cannot offer a refund or exchange. The phone case/accessory must be unused, undamaged, and in the same condition that you received it. Please check our policy.

How long does it make process for my refund?

Returns take 3-5 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

3-in-1 Denim Crossbody Phone Case with Wallet & Pouch

Meet your new favorite accessory: the Ultimate 3-in-1 Denim Crossbody Phone Set. This isn't just a phone case; it's the perfect all-in-one solution that combines fashion, convenience, and peace of mind. Experience the freedom of having everything you need right at your fingertips, all while making a chic, on-trend statement.

FEATURES

Adjustable Crossbody Strap: Go hands-free with secure, easy access without worrying about dropping your phone or fumbling through a bag. It's essential for concerts, travel, or busy errand runs.
iPhone Wallet Case: Keep your essential cards and cash secure with snap-button while protecting your iPhone securely. It can store up to 2-3 cards including credit cards, ID or driver licence.
Detachable Zippered Pouch: This adorable matching pouch is the perfect home for your earbuds, keys, lipstick, or coins. Clip it on for extra storage or detach it as needed—it’s versatile and incredibly practical.
3-in-1 Modular Design: Use the full set for a complete on-the-go solution, just the case and strap for a minimalist day, or the case alone for a classic, protective look. It adapts to your needs and style.
Trendy Denim Finish: A timeless, casual-chic look for any outfit.
Active Multitaskers and Minimalists - Ranging from busy moms and dog walkers to travelers and concert-goers—who require a secure, hands-free way to consolidate their phone and wallet essentials for immediate access without the bulk of a purse.

Package includes:

Denim wallet case *1
Mini Pouch *1
Adjustable crossbody strap *1

Shipping

We are pleased to offer free standard shipping on every single order, with no minimum purchase required. The price you see is the price you pay.

Processing Time: All orders are processed and prepared for shipment within 1-3 business days (Mon - Fri). Orders placed after 12 PM EST will be processed the next business day.

Standard Shipping: 5-8 business days

Total Delivery Time: Please allow for a total of 6-11 business days from the time of your order for your item to be delivered (Processing Time + Shipping Time).

More details please check our shipping policy.

Return & Refund

1. Return Eligibility

You may request a return within 30 days of delivery if the item is:

Unused and undamaged
In original packaging with tags
Accompanied by proof of purchase

Non-returnable items:

Used or visibly worn products
Items damaged by the customer
Items missing packaging/accessories
Gift cards

2. How to Start a Return

Email support@poctek.com with your order number and reason for return (include photos if defective).
Wait for approval and your RMA number with return instructions.
Repack the item securely in its original packaging.
Ship it using a trackable service.

Do not send returns without an RMA.

3. Return Shipping Costs

Defective/Wrong Item: We cover return shipping and provide a prepaid label.
Change of Mind / Wrong Item Ordered: Customer pays return shipping (non-refundable).

4. Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.
Approved refunds are issued to your original payment method within 5–10 business days.
If not received, check with your bank/credit card provider.